AVALIAÇÃO DA QUALIDADE DO PROGRAMA SAÚDE DA FAMÍLIA NO CEARÁ: A SATISFAÇÃO DOS USUÁRIOS
1970; Secretary of Health of the State of Bahia; Volume: 31; Issue: 2 Linguagem: Inglês
10.22278/2318-2660.2007.v31.n2.a1411
ISSN2318-2660
Autores Tópico(s)Health, Nursing, Elderly Care
ResumoThis study was done in five towns of the State of Ceara-Brazil, Fortaleza, Quixada, Aracati, Cascavel and Caninde, with the objective of evaluating the quality of the Family Health Program (FHP), focusing on the satisfaction of the users. Therefore, it is a study that has an evaluative character and a quantitative approach, which adopted the focus recommended by Donabedian, with a sample of 1,648 PSF users. The data were descriptively analyzed based on the frequencies found. The chi-square test was done to check for associations among the variables. FHP quality determinants were analyzed, on the users opinion. The results pointed out that a big part of the population, in study, is satisfied with services provided by FHP, appearing as main determinants of the aspects that refer to the relational field, in other words, that belong to professional relationship of health-users, among them: attention, trust, respect and reception.
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