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OPTIMIZING ON‐SHELF AVAILABILITY FOR CUSTOMER SERVICE AND PROFIT

2009; Wiley; Volume: 30; Issue: 2 Linguagem: Inglês

10.1002/j.2158-1592.2009.tb00122.x

2158-1592

Alexander Trautrims, David Grant, J. D. Fernie, Tim Harrison,

Quality and Supply Management

Journal of Business LogisticsVolume 30, Issue 2 p. 231-247 OPTIMIZING ON-SHELF AVAILABILITY FOR CUSTOMER SERVICE AND PROFIT Alexander Trautrims, Alexander Trautrims University of Hull (M.Sc. Heriot-Watt University) is a Ph.D. student in logistics in the Logistics Institute at the University of Hull, Kingston upon Hull, UK. Before coming to the University of Hull he received his MSc in Logistics and Supply Chain Management at the Logistics Research Centre, Heriot-Watt University, Edinburgh, UK. Alexander's research focuses on retail logistics, particularly issues regarding on-shelf availability and the last 50 yards, and his doctoral studies are funded by the Peter Thompson Scholarship awarded by the University of Hull Business School.Search for more papers by this authorDavid B. Grant, Corresponding Author David B. Grant University of Hull (Ph.D. University of Edinburgh) is Professor in Logistics and Deputy Academic Director in the Logistics Institute at the University of Hull, Kingston upon Hull, UK. He obtained his Ph.D. from the University of Edinburgh, UK and his doctoral thesis received the James Cooper Memorial Cup Ph.D. Award from the Chartered Institute of Logistics and Transport (UK) in 2003. Dr. Grant's research interests include customer service and satisfaction, service quality, retail logistics, and logistics and supply chain relationships. He has published over 85 papers in various refereed journals, books and conference proceedings. He regularly referees articles for many academic journals and conferences, and is on the editorial board of several journals. Dr. Grant is an adjunct faculty member at Mannheim Business School, Germany and visiting professor at University of the Mediterranean-Aix-Marseille II, France and Vienna University of Economics and Business Administration, Austria.0E-mail: [email protected]Search for more papers by this authorJohn Fernie, John Fernie Heriot-Watt University (Ph.D. University of Edinburgh) is Professor in Retail and Marketing at Heriot-Watt University, Edinburgh, UK. He was previously Professor of Retailing and Logistics and also Director of the Institute for Retail Studies at the University of Stirling, UK. Dr. Fernie has written and contributed to numerous textbooks and papers on retail management especially in the field of retail logistics and is Editor of the International Journal of Retail and Distribution Management. He received the prestigious Editor of the Year award in 1997 in addition to Leading Editor awards in 1994 and 1998. He is a Fellow of the Chartered Institute of Logistics and Transport (UK) and the Chartered Institute of Marketing in the UK and also holds office in the American Collegiate Retail Association.Search for more papers by this authorTim Harrison, Tim Harrison Kraft Foods Manager, Customer Supply Chain UK & Ireland for Kraft Foods. He has worked for Kraft Foods for over 25 years in a variety of roles including Sales, Merchandising, Logistic Operations, E-Business, Supply Chain Development, and currently manages Demand Planning through to Cash Collection. He has been actively involved in the ECR UK On Shelf Availability workgroup and has co-chaired the Insight sub group for the last 5 years contributing to various ECR publications and presenting findings at a number of European conferences.Search for more papers by this author Alexander Trautrims, Alexander Trautrims University of Hull (M.Sc. Heriot-Watt University) is a Ph.D. student in logistics in the Logistics Institute at the University of Hull, Kingston upon Hull, UK. Before coming to the University of Hull he received his MSc in Logistics and Supply Chain Management at the Logistics Research Centre, Heriot-Watt University, Edinburgh, UK. Alexander's research focuses on retail logistics, particularly issues regarding on-shelf availability and the last 50 yards, and his doctoral studies are funded by the Peter Thompson Scholarship awarded by the University of Hull Business School.Search for more papers by this authorDavid B. Grant, Corresponding Author David B. Grant University of Hull (Ph.D. University of Edinburgh) is Professor in Logistics and Deputy Academic Director in the Logistics Institute at the University of Hull, Kingston upon Hull, UK. He obtained his Ph.D. from the University of Edinburgh, UK and his doctoral thesis received the James Cooper Memorial Cup Ph.D. Award from the Chartered Institute of Logistics and Transport (UK) in 2003. Dr. Grant's research interests include customer service and satisfaction, service quality, retail logistics, and logistics and supply chain relationships. He has published over 85 papers in various refereed journals, books and conference proceedings. He regularly referees articles for many academic journals and conferences, and is on the editorial board of several journals. Dr. Grant is an adjunct faculty member at Mannheim Business School, Germany and visiting professor at University of the Mediterranean-Aix-Marseille II, France and Vienna University of Economics and Business Administration, Austria.0E-mail: [email protected]Search for more papers by this authorJohn Fernie, John Fernie Heriot-Watt University (Ph.D. University of Edinburgh) is Professor in Retail and Marketing at Heriot-Watt University, Edinburgh, UK. He was previously Professor of Retailing and Logistics and also Director of the Institute for Retail Studies at the University of Stirling, UK. Dr. Fernie has written and contributed to numerous textbooks and papers on retail management especially in the field of retail logistics and is Editor of the International Journal of Retail and Distribution Management. He received the prestigious Editor of the Year award in 1997 in addition to Leading Editor awards in 1994 and 1998. He is a Fellow of the Chartered Institute of Logistics and Transport (UK) and the Chartered Institute of Marketing in the UK and also holds office in the American Collegiate Retail Association.Search for more papers by this authorTim Harrison, Tim Harrison Kraft Foods Manager, Customer Supply Chain UK & Ireland for Kraft Foods. He has worked for Kraft Foods for over 25 years in a variety of roles including Sales, Merchandising, Logistic Operations, E-Business, Supply Chain Development, and currently manages Demand Planning through to Cash Collection. He has been actively involved in the ECR UK On Shelf Availability workgroup and has co-chaired the Insight sub group for the last 5 years contributing to various ECR publications and presenting findings at a number of European conferences.Search for more papers by this author First published: 10 May 2011 https://doi.org/10.1002/j.2158-1592.2009.tb00122.xCitations: 46 Read the full textAboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onEmailFacebookTwitterLinkedInRedditWechat Citing Literature Volume30, Issue2Autumn 2009Pages 231-247 RelatedInformation