WHEN EMPLOYEES FEEL BETRAYED: A MODEL OF HOW PSYCHOLOGICAL CONTRACT VIOLATION DEVELOPS
1997; Academy of Management; Volume: 22; Issue: 1 Linguagem: Inglês
10.5465/amr.1997.9707180265
ISSN1930-3807
AutoresElizabeth Wolfe Morrison, Sandra L. Robinson,
Tópico(s)Crime Patterns and Interventions
ResumoThe psychological contract held by an employee consists of beliefs about the reciprocal obligations between that employee and his or her organization. Violation refers to the feelings of anger and betrayal that are often experienced when an employee believes that the organization has failed to fulfill one or more of those obligations. This article provides a model outlining the psychological sensemaking processes preceding an employee's experience of psychological contract violation. It also identifies factors that affect those processes with the aim of encouraging future empirical research.
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