Portal de Periódicos da CAPES

Integrating Knowledge Management with Business Intelligence Processes for Enhanced Organizational Learning

2013; Volume: 7; Issue: 2 Linguagem: Inglês

2208-9802

Rizwan Shehzad, Muhammad Naeem, Ahmed Hussain Khan, Shaheed Zulfikar, Ali Bhutto,

Innovation and Knowledge Management

Knowledge Management (KM), either in a tacit or explicit form, plays an important role in decision making. Business Intelligence (BI) has acquired significant importance in the business world due to the recent technological advancements and availability of state-of-the-art software tools. Presently, most of the organizations across the globe are adopting BI solutions to promote business, retain customers, earn maximum profits, reduce recurring expenditures, etc. KM, on the other hand, has not gained significant acknowledgement from an implementation perspective. Moreover, the effect of BI on KM and vice versa is rarely observed. In this paper, we propose a model where KM and BI can benefit from each other. Since both of the said fields have a wide range of features, the proposed model is based on specific features. For that purpose, we have identified a number of Critical Success Factors (CSFs) related to both BI and KM technologies reported in contemporary research. Afterwards, we have drawn a comparison pertinent to the effectiveness of these CSFs with the similar research studies. The comparison shows that our model that combines both BI and KM technologies is more useful as compared to their individual utilization.