Influencer: The Power to Change Anything
2008; American Association of Critical-Care Nurses; Volume: 28; Issue: 2 Linguagem: Inglês
10.4037/ccn2008.28.2.138
ISSN1940-8250
Autores ResumoKerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler. New York, NY: McGraw-Hill; 2008. Hardcover, 300 pages. ISBN-13: 978-0-07-148499-2. ISBN-10: 0-07-148499-XInfluencer: The Power to Change Anything is an ambitious title. And the book delivers. Dedicated to those who have curbed the cynic’s smirk and restored hope to others, the book’s engaging stories from business and daily life seduce the reader into believing that any change is truly possible.Following in the successful footsteps of Crucial Conversations: Tools for Talking When the Stakes Are High and Crucial Confrontations, the authors have hit yet another home run with a book that makes accessible essential tools that nursing leaders need when moving a good idea along the path to action.In part 1, the authors make a compelling case for choosing influence over serenity and leveraging the reader’s power to influence change by becoming an influencer and finding vital behaviors—including tips like study the best and discover what successful people really do and search for recovery behaviors when mistakes are made, then test results. The goal is changing how we typically get someone to change their mind.Applications to healthcare clearly stand out through stories that span the globe and a host of work settings. For example, “The great persuader is a field trip” means taking individuals we hope to influence on an up-close and personal tour in order to change their cognitive maps. Nurse managers and staff nurses often hope that chief nursing officers and CEOs will truly understand a practice dilemma or systems nightmare in the intensive care unit. Getting the top leaders to experience the dilemma firsthand using a field trip strategy is a powerful tool.Part 2 begins with strategies to make change inevitable and continues by examining 6 sources of influence. The chapters focus on 6 areas: personal motivation and ability, social motivation and ability, and structural motivation and ability. Each chapter stands alone as a compelling story. Together the chapters can anchor a curriculum on change. Becoming an influencer is more than trying a new technique in isolation. It requires putting multiple skills to use.This book is a roadmap for the influence journey. From changing the intensive care unit culture to losing weight, perhaps with peer pressure, the influence stories are all there. Many will be surprised by their simplicity and power. Acute and critical care nurses like to view themselves as being in control yet continually need to confront seemingly uncontrollable issues in every dimension of patient and family care. The authors provide powerful recipes that nurses in any role can use to influence others. Influencer should be on every nurse leader’s bookshelf and in every acute and critical care unit. Nurses diligently working to create a healthy work environment will welcome its practical tools for influencing change.
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