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The Six Sigma appeal

1992; Volume: 2; Issue: 1 Linguagem: Inglês

10.1049/em

ISSN

1741-0487

Autores

Billy Mitchell,

Tópico(s)

Quality and Supply Management

Resumo

One of the major challenges for companies in the 1990s and beyond is the shift in focus from product innovation to ‘total customer satisfaction’.

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