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Superb positioning and service excellence

2011; Haymarket Publications; Volume: 29; Issue: 7 Linguagem: Inglês

0025-1925

Justine Hewitt,

Customer Service Quality and Loyalty

When I meet Clive Bennett over tea and cake in his office, he tells me he's just returned from an intense trade fair in the United States, one that allowed him a two day stop over at One&Only Palmilla, Los Cabos, recently voted best hotel in Latin America.