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Knowledge management system for Thai small and medium-sized enterprises

2016; Inderscience Publishers; Volume: 19; Issue: 2 Linguagem: Inglês

10.1504/ijil.2016.074467

1741-8089

Soontarin Nupap, Nopasit Chakpitak, Gilles Neubert, Yuthana Tra ngarn,

ERP Systems Implementation and Impact

Small and medium-sized enterprises (SMEs) have a significant effect on national economic growth. Since the 2007 economic crisis, approximately 90% of SMEs have addressed many problems all over the world; therefore, knowledge management system (KMS) was utilised to help reduce the burden of SMEs. Here, we have implemented the KMS on three SMEs in Thailand, which has integrated business process reengineering (BPR), enterprise resource planning (ERP), new product development (NPD), and joint application development (JAD) concepts. The significant success in personnel alignment, processes, IT, and product development was achieved.