Produção Nacional
DISQUALIFICATION OF CERTIFICATION BY HOSPITAL ACCREDITATION: PERCEPTIONS OF PROFESSIONAL STAFF
2016; Universidade Federal de Santa Catarina, Programa de Pós Graduação em Enfermagem; Volume: 25; Issue: 1 Linguagem: Inglês
10.1590/0104-07072016004430014
ISSN1980-265X
AutoresJoão Lucas Campos de Oliveira, Laura Misue Matsuda,
Tópico(s)Patient Satisfaction in Healthcare
ResumoDescriptive, exploratory, qualitative study that aimed to analyze the perceptions of professional certification disqualification by the Hospital Accreditation. A hospital was selectedthat lost the title of Accredited with Excellence. Twenty-three professionals participated who were working in care or hospital management who, in May 2014, answered a semi-structured interview, recorded and guided by the question: "Tell me about the disqualification of the certification of this hospital by the Accreditation". Based on the transcription and thematic analysis of the interviews, three categories emerged: disqualification of certification by Accreditation: grounds mentioned by workers; negative feelings related to the certification of the discredit and Accreditation; Certification disqualification: insufficient reason for abandoning principles of Accreditation. It was concluded that the loss of certification by the Accreditation caused a deep sense of regret among workers. Nevertheless, to favor the quality of care, participants signaled that the essential principles of Accreditation and some implemented actions remain at the service.
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