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Improving quality of care based on evaluation of the Western Ontario Provincial Lithotripsy Program by patients and their families

1994; Lippincott Williams & Wilkins; Volume: 8; Issue: 3 Linguagem: Inglês

10.1097/00001786-199404000-00005

1550-5065

Susan Murray, Janet Jeffrey,

Patient Satisfaction in Healthcare

A survey is an effective method for evaluating quality of care and generating cost-effective ideas for quality improvement. This article describes a survey of 138 patients and their families to evaluate the quality of care provided by a regional lithotripsy program. Although patients and their families generally gave high ratings to the care they received, areas for improvement were documented. The results were ultimately used to support change in nursing practice and care of patients and their families. The survey process described incorporates principles of research, quality assurance, and quality improvement.