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A gestão de processos na análise das atividades de seleções públicas simplificadas: estudo de caso em uma prefeitura

2016; Serviço Nacional de Aprendizagem Comercial; Linguagem: Inglês

10.22279/navus.2016.v6n2.p06-19.324

2237-4558

Marcos Antônio Gomes Falcão Júnior, Raimundo Nonato Macedo dos Santos,

Business and Management Studies

This is a case study whose objective was to map and analyze organizational processes with the objective of making the public service more responsive, efficient and focused on the user. The study object was the process of the simplified public selections made by a municipality, observed according to theory of information flow. Data collection combined direct observation and monitoring of the process from October to November 2014, and the representation of the information flow and the description of the elements used the Bizagi Modeler application. Simplified selection processes were scaled on performance levels and the study found that it is possible to decide more objectively in relation to the sequence of activities, distribution of work and the time planned for its execution.