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Customer service in the NHS could make a difference to how patients feel

2009; Royal College of Nursing; Volume: 23; Issue: 32 Linguagem: Inglês

10.7748/ns.23.32.32.s38

2047-9018

Hazel Courtney,

Global Healthcare and Medical Tourism

Nurses could learn from successful high street retailers such as John Lewis and Pret a Manger in terms of customer service and appearance, writes Lynne Wallis (career development April 8).