KPMG Knowledge Management and the Next Phase: Using Enterprise Social Media
2016; American Accounting Association; Volume: 13; Issue: 2 Linguagem: Inglês
10.2308/jeta-51600
ISSN1558-7940
Autores Tópico(s)Innovation and Knowledge Management
ResumoABSTRACT The purpose of this paper is to present a case study summarizing some of the issues associated with KPMG's knowledge management system and their recent adoption of social media for collaboration and knowledge management. In particular, this case examines KPMG's knowledge management initiative starting roughly when Robert Armacost was hired to lead the global firm's efforts in knowledge management, from 2007 through 2014, with KPMG's adoption of social media as part of their knowledge management system. This case study shows a fundamental and strategic shift in knowledge management at KPMG from focusing on content to including collaboration. In addition, this paper illustrates some of the advantages of including enterprise social media as part of the knowledge management system.
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