Produção Nacional
RECEPTION: STRATEGIC POINT FOR USER ACCESS TO THE UNIFIED HEALTH SYSTEM
2016; Universidade Federal de Santa Catarina, Programa de Pós Graduação em Enfermagem; Volume: 25; Issue: 3 Linguagem: Inglês
10.1590/0104-07072016004440015
ISSN1980-265X
AutoresThaise Honorato de Souza, Maria Terezinha Zeferino, Vivian Costa Fermo,
Tópico(s)Health, Nursing, Elderly Care
ResumoABSTRACT This study investigated to understand how user embracement of users with acute illness or chronic worsened works, which has no scheduled service (spontaneous demand) from the perspective of workers of the reception service of health centers in a municipality in the southern region of Brazil. Descriptive exploratory qualitative study conducted in ten health centers in a municipality of Santa Catarina, Brazil. In data collection 17 workers from the reception of these health services were interviewed between January and March 2014. Thematic content analysis was performed. The results showed that user access does not occur as recommended by the Ministry of Health, due to weaknesses in the work process. Therefore, it is necessary to reorganize the work process, considering the reception as a strategic point in order to qualify the access of users to the Unified Health System.
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