Portal de Periódicos da CAPES

Film-induced tourism: A latent class segmentation based on satisfaction and future intentions

2016; Instituto de Investigación Social y Turismo; Volume: 14; Issue: 4 Linguagem: Inglês

10.25145/j.pasos.2016.14.057

2529-959X

Ángel Millán Campos, Juan A. García, Estrella Díaz,

Customer Service Quality and Loyalty

The objective of this research is to evaluate the effects that a film tour, based on the film Amanece, Que No Es Poco, has on the: (1) relative size of various clusters of visitors; (2) overall satisfaction; (3) intentions to revisit the destination; and (4) intentions to recommend it.The results obtained from a survey of 226 visitors to three Spanish villages (Ayna, Liétor and Molinicos) indicate that the size of the three clusters identified varied significantly as a result of the film tour's promotional campaign, while overall satisfaction with the destination and intentions to recommend it decreased.The study contributes towards bridging gaps in the research in the area of film-induced tourism since it proposes segmentation based on visitors' satisfaction and their loyalty intentions.This research provides recommendations to the promoters of the film tour considered and the destination's marketing organizations.