Portal de Periódicos da CAPES

The Effect of CSR Practices on Employee Affective Commitment in the Airline Industry

2016; Taylor & Francis; Volume: 12; Issue: 3-4 Linguagem: Inglês

10.1080/19388160.2016.1278187

1938-8160

Deniz Küçükusta, Basak Denizci Guillet, Ho Ling Chan,

Job Satisfaction and Organizational Behavior

This study investigates the corporate social responsibility (CSR) practices of airlines and their influence on the affective commitment (AC) of their employees. The CSR practices were derived from medium-scale airlines in Hong Kong, their annual sustainability reports, and the previous literature. The CSR practices were factor analyzed and grouped under the dimensions of safety, the community, people, the environment, and business operations. While all five dimensions were relevant, employees considered the environmental dimension to be the most important. The dimensions of environment and people were found to have the most influence on employee AC.