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Qualidade de Software Percebida pelos Usuários do Sistema SIAFI: Avaliação de um Instituto Federal em Minas Gerais

2016; UNIVERSIDADE FEDERAL DA PARAÍBA; Volume: 6; Issue: 2 Linguagem: Inglês

10.21714/2238-104x2016v6i2-26517

ISSN

2238-104X

Autores

Cristiana Fernandes De Muÿlder, Jefferson Lopes La Falce, Paulo Henrique Pimentel Veloso,

Tópico(s)

Information Architecture and Usability

Resumo

This article aims to present, through the prism of the questions of quality of use of software listed by ISO / IEC 9126-1, the perception of users of a system used in Brazil´s federal government, SIAFI.The research conducted through semi-structured interview with the campus servers Januaria and Montes Claros was intended to record their impressions in order to produce an interpretation of the perception of public servants on the system SIAFI.Therefore, the objective was to analyse the users' perception of managerial and operational levels on quality of use of software on the system information SIAFI.The survey showed that most servers are operational level respondents were satisfied with the software, while users in committee office holders expressed that the system is still inefficient and the information that should assist managers.The system was considered safe and fast, although some consider that there are significant gaps, especially in regard to data entry and interface (system and user) that cause rework.Among the considerations of the research include a greater emphasis on the prior training of users and re SIAFI on levels of access to the system practiced at the Institute

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