Produção Nacional
USER EMBRACEMENT WITH RISK CLASSIFICATION: PERCEPTIONS OF THE SERVICE USERS OF AN EMERGENCY CARE UNIT
2017; Universidade Federal de Santa Catarina, Programa de Pós Graduação em Enfermagem; Volume: 26; Issue: 1 Linguagem: Inglês
10.1590/0104-07072017000960014
ISSN1980-265X
AutoresJoão Lucas Campos de Oliveira, Ana Paula Gatti, Mayckel da Silva Barreto, José Aparecido Bellucci, Herbert Leopoldo de Freitas Góes, Laura Misue Matsuda,
Tópico(s)Health, Nursing, Elderly Care
ResumoABSTRACT Objective: to investigate the perception of service users of an emergency unit, regarding attendance based in User Embracement with Risk Classification. Method: his descriptive-exploratory study, with a qualitative approach. The data were collected from 20 service users through an audio-recorded interview, guided by the following question: Tell me about your initial attendance, the user embracement with risk classification, which you received in this unit. Results: content analysis was undertaken with the data in thematic modality, from which two categories resulted: Risk classification as an advantage in attending emergencies; and Disagreement with the risk classification established by the professionals. Although the service users perceived User Embracement with Risk Classification as a measure which optimizes attendance in emergencies, some users disagreed with the classification made by the professionals. Conclusion: the objectives of User Embracement with Risk Classification need to be better publicized, with a view to the better acceptance of its results by society, as when classified as being of lower priority, the service users mention feeling unsafe and dissatisfied.
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