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Managerial competences and their management: a study in Brazilian inns of a historic city (Tiradentes, Minas Gerais)

2017; University of the Algarve - ESGHT - CIEO; Volume: 13; Issue: 2 Linguagem: Inglês

10.18089/tms.2017.13207

2182-8466

Leandro Eduardo Vieira Barros, Kely César Martins de Paiva, Mônica Carvalho Alves Cappelle,

Business and Management Studies

Tourism has become prominent on the national scene, both for national authorities and society.In this environment, the hotels' branch manager plays a key role n whch manageral competences are required to manage the project and the provision of services.For this reason, the objective of this research was to identify and analyze the management competences of hotel managers in Tiradentes (Minas Gerais, Brazil).For that, a field research with descriptive, qualitative and quantitative approach was carried out.It was observed that inns are family-owned businesses with little training in the area and the main role of managers is to be a mentor, focusing on human relationships.The inns contribute to the management of competences process, whch occurs manly due to an ndvdual's daly acton n the organization, also as with formal training incentives.Finally, we present the research limitations and suggestions for future research.