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Implantação de fluxograma de atendimento em um Centro de Atenção Psicossocial

2017; UNIVERSIDADE DE FORTALEZA; Volume: 30; Issue: 2 Linguagem: Inglês

10.5020/18061230.2017.p288

1806-1230

Maria do Socorro Távora de Aquino, Pedro Holanda Souza Neto, Clécio Silva Dutra, Patrícia Freire de Vasconcelos,

Maternal and Neonatal Healthcare

Objective: To report the implementation of a routine care workflow in a Psychosocial Care Center (Centro de Atenção Psicossocial – CAPS). Data synthesis: An experience report of an intervention carried out by Nursing students of the Health Sciences Institute of the the University for International Integration of the Afro-Brazilian Lusophony (Universidade da Integração Internacional da Lusofonia Afro-Brasileira – UNILAB) in the municipality of Redenção, Ceará, Brazil. The development of the workflow started in April 2016 through the systematic observation of the work process of the healthcare team in the CAPS. We sought to create a more welcoming environment by actively listening to incoming users and informing them about how and where they would be examined so as to minimize doubts. While waiting for care, users participated in group discussions about several issues suggested by themselves. Participant observation of the group discussions served as a basis for the development of a new workflow with the support from the center staff and managers. The implementation of a workflow for improving the organization of the work process in the center was of the utmost importance. Conclusion: Providing strategies to embrace health care users, particularly in the CAPS, is an indispensable tool for the delivery of an effective and efficient treatment.