Produção Nacional
JOB ROTATION OF NURSING PROFESSIONALS AMONG THE SECTORS OF A HOSPITAL: A MANAGEMENT TOOL IN CONFLICT RESOLUTION
2017; Universidade Federal de Santa Catarina, Programa de Pós Graduação em Enfermagem; Volume: 26; Issue: 2 Linguagem: Inglês
10.1590/0104-07072017001180015
ISSN1980-265X
AutoresEvelin Daiane Gabriel Pinhatti, Marli Terezinha Oliveira Vannuchi, Denise da Silva Scaneiro Sardinha, Maria do Carmo Fernandez Lourenço Haddad,
Tópico(s)Palliative and Oncologic Care
ResumoABSTRACT Objective: to reveal the feelings and perceptions of nursing professionals who underwent the process of job rotation among sectors of a hospital as a management tool in conflict resolution. Method: a qualitative study carried out with 22 professionals, nurses and nursing technicians, using the focus group technique and content analysis based on the theoretical reference of Symbolic Interaction. Results: the job rotation process was positive regarding factors that help in resolving conflicts such as: increased knowledge and skills, recognition of the activities performed by peers, and improved interpersonal relationships, in addition to reducing resistance when working in other sectors. However, this process elicited anxiety, fear, frustration, sadness, distress, and insecure feelings attributed to ineffective communication and to the lack of the team's participation in developing the proposal. Conclusion: job rotation is an important strategy for reducing conflict; however, it is essential that managers share this proposal with the team before implementing it.
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