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Avaliação de desempenho em instituições de ensino técnico com apoio da técnica de similaridade com solução ideal.

2017; Linguagem: Inglês

10.14488/enegep2017_tn_sto_239_389_34338

2594-9713

Marcello Silveira Vieira, Gilson Brito Alves Lima, Luiz Octávio Gavião, Júlio Nichioka, Thiago Gomes Brito Lima,

Academic Research in Diverse Fields

Excellence programs used to evaluate vocational technical education institutions, today no longer seek only the efficiency of management for educational purposes. Currently, the criteria of excellence of educational services have multi-functional focus, seeking results in various dimensions. In this sense, the purpose of this work is to present a methodology that allows support the decisions in the performance evaluation process in a technical education institution by applying Technique for Order Preference by Similarity to Ideal Solution - TOPSIS. As a methodological option, an exploratory research was developed for primary data collection, followed by application of systematic proposal and its analysis of the results. As the main product has generated a diagnosis for each dimension proposal, and it was possible to obtain a global indicator (SCORE TOPSIS) which contributed a benchmarking instrument performance of 39 operating units of an educational institution offerer technical courses vocational high school.