Portal de Periódicos da CAPES

Towards Customized Smart Government Quality Model

2018; Volume: 9; Issue: 2 Linguagem: Inglês

10.5121/ijsea.2018.9204

0976-2221

Fahad Salmeen Al-Obthani, Ali Ameen,

E-Government and Public Services

Smart government is the next generation of the e-government that touching people closely in the perception of service quality.Although, the existing a varies of models that able to measure the level of normal quality, but there is a lack of the models that most needed for measuring the quality of Smart Government Services However, to build a smart government, it is crucial to take the quality into consideration.This paper aims o customized quality model for smart government.Building such quality model will be based on the available software quality models for smart government portals.To achieve the aims of the research, it was critical to analysis and obtain the intersection of the variable and sub variable form the key related models (McCall's,Boehm, Dromey, FURPS and the ISO 9126 Quality Model.It will consist of the most appropriate and related quality characteristics and sub characteristics.The key finding has indicated the importance of conducting practical study for proposing novel model for these purposes