Street-Level Bureaucracy: Dilemmas of the Individual in Public Services
1981; University of Michigan Law School; Volume: 79; Issue: 4 Linguagem: Inglês
10.2307/1288305
ISSN1939-8557
Autores Tópico(s)Public Policy and Administration Research
ResumoThe critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.
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