Artigo Revisado por pares

Physician Burnout in the Electronic Health Record Era: Are We Ignoring the Real Cause?

2018; American College of Physicians; Volume: 169; Issue: 1 Linguagem: Inglês

10.7326/m18-0139

ISSN

1539-3704

Autores

N. Lance Downing, David W. Bates, Chris Longhurst,

Tópico(s)

Innovations in Medical Education

Resumo

Ideas and Opinions3 July 2018Physician Burnout in the Electronic Health Record Era: Are We Ignoring the Real Cause?N. Lance Downing, MD, David W. Bates, MD, MSc, and Christopher A. Longhurst, MD, MSN. Lance Downing, MDStanford University School of Medicine, Stanford, California (N.L.D.)Search for more papers by this author, David W. Bates, MD, MScBrigham and Women's Hospital, Harvard Medical School, and Harvard School of Public Health, Boston, Massachusetts (D.W.B.)Search for more papers by this author, and Christopher A. Longhurst, MD, MSUniversity of California, San Diego, School of Medicine, San Diego, California (C.A.L.)Search for more papers by this authorAuthor, Article, and Disclosure Informationhttps://doi.org/10.7326/M18-0139 SectionsAboutFull TextPDF ToolsAdd to favoritesDownload CitationsTrack CitationsPermissions ShareFacebookTwitterLinkedInRedditEmail Physician burnout is reaching crisis proportions in the United States (1). Studies have noted a rising prevalence of emotional fatigue. One study suggested that more than half of physicians in some disciplines are burned out and that this proportion is increasing. The number of clinicians leaving the workforce represents a major concern to health care professionals and to the health of the nation. Many factors contribute, but the physician's interaction with electronic health records (EHRs) is especially important now that EHRs have been broadly adopted across the country.Although EHRs have great potential to improve care, they may also have ...References1. Shanafelt TD, Hasan O, Dyrbye LN, et al. Changes in burnout and satisfaction with work-life balance in physicians and the general US working population between 2011 and 2014. Mayo Clin Proc. 2015;90:1600-13. [PMID: 26653297] doi:10.1016/j.mayocp.2015.08.023 CrossrefMedlineGoogle Scholar2. Tai-Seale M, Olson CW, Li J, et al. Electronic health record logs indicate that physicians split time evenly between seeing patients and desktop medicine. Health Aff (Millwood). 2017;36:655-62. [PMID: 28373331] doi:10.1377/hlthaff.2016.0811 CrossrefMedlineGoogle Scholar3. Sinsky C, Colligan L, Li L, et al. Allocation of physician time in ambulatory practice: a time and motion study in 4 specialties. Ann Intern Med. 2016;165:753-60. [PMID: 27595430]. doi:10.7326/M16-0961 LinkGoogle Scholar4. Zulman DM, Shah NH, Verghese A. Evolutionary pressures on the electronic health record: caring for complexity. JAMA. 2016;316:923-4. [PMID: 27532804] doi:10.1001/jama.2016.9538 CrossrefMedlineGoogle Scholar5. Arndt BG, Beasley JW, Watkinson MD, et al. Tethered to the EHR: primary care physician workload assessment using EHR event log data and time-motion observations. Ann Fam Med. 2017;15:419-26. [PMID: 28893811] doi:10.1370/afm.2121 CrossrefMedlineGoogle Scholar6. Gidwani R, Nguyen C, Kofoed A, et al. Impact of scribes on physician satisfaction, patient satisfaction, and charting efficiency: a randomized controlled trial. Ann Fam Med. 2017;15:427-33. [PMID: 28893812] doi:10.1370/afm.2122 CrossrefMedlineGoogle Scholar7. Washington V, DeSalvo K, Mostashari F, Blumenthal D. The HITECH era and the path forward. N Engl J Med. 2017;377:904-6. [PMID: 28877013] doi:10.1056/NEJMp1703370 CrossrefMedlineGoogle Scholar8. Halamka JD, Tripathi M. The HITECH era in retrospect. N Engl J Med. 2017;377:907-9. [PMID: 28877012] doi:10.1056/NEJMp1709851 CrossrefMedlineGoogle Scholar9. Sinsky CA, Beasley JW, Simmons GE, Baron RJ. Electronic health records: design, implementation, and policy for higher-value primary care. Ann Intern Med. 2014;160:727-8. [PMID: 24842418]. doi:10.7326/M13-2589 LinkGoogle Scholar10. Mafi JN, Gerard M, Chimowitz H, Anselmo M, Delbanco T, Walker J. Patients contributing to their doctors' notes: insights from expert interviews. Ann Intern Med. 2018;168:302-5. [PMID: 29132154]. doi:10.7326/M17-0583 LinkGoogle Scholar Author, Article, and Disclosure InformationAffiliations: Stanford University School of Medicine, Stanford, California (N.L.D.)Brigham and Women's Hospital, Harvard Medical School, and Harvard School of Public Health, Boston, Massachusetts (D.W.B.)University of California, San Diego, School of Medicine, San Diego, California (C.A.L.)Disclosures: Disclosures can be viewed at www.acponline.org/authors/icmje/ConflictOfInterestForms.do?msNum=M18-0139.Corresponding Author: N. Lance Downing, MD, 1265 Welch Road, Room X265, Stanford, CA 94035; e-mail, [email protected]edu.Current Author Addresses: Dr. Downing: 1265 Welch Road, Room X265, Stanford, CA 94035.Dr. Bates: Harvard University, 1620 Tremont Street, Boston, MA 02120.Dr. Longhurst: University of California, San Diego, 9560 Towne Centre Drive #100, San Diego, CA 92121.Author Contributions: Conception and design: N.L. Downing, C.A. Longhurst.Analysis and interpretation of the data: N.L. Downing, C.A. Longhurst.Drafting of the article: N.L. Downing, D.W. Bates, C.A. Longhurst.Critical revision of the article for important intellectual content: N.L. Downing, D.W. Bates, C.A. Longhurst.Final approval of the article: N.L. Downing, D.W. Bates, C.A. Longhurst.Administrative, technical, or logistic support: D.W. Bates, C.A. Longhurst.Collection and assembly of data: N.L. Downing, C.A. Longhurst.This article was published at Annals.org on 8 May 2018. PreviousarticleNextarticle Advertisement FiguresReferencesRelatedDetailsSee AlsoPhysician Burnout in the Electronic Health Record Era Donald E. Girard Physician Burnout in the Electronic Health Record Era Mukesh Kapoor Physician Burnout in the Electronic Health Record Era N. Lance Downing , David W. Bates , and Christopher A. Longhurst Metrics Cited byAn evaluation of the impact of the implementation of the Tele-ICU: a retrospective observational studyMedical and nursing clinician perspectives on the usability of the hospital electronic medical record: A qualitative analysisThe practical ethics of repurposing health data: how to acknowledge invisible data work and the need for prioritizationUsability and Clinician Acceptance of a Deep Learning-Based Clinical Decision Support Tool for Predicting Glaucomatous Visual Field ProgressionTablet in the Consultation Room and Physician SatisfactionShow me the money: how do we justify spending health care dollars on digital health?I had not time to make it shorter: an exploratory analysis of how physicians reduce note length and time in notesRe-envisioning the Paradigm for Oncology Electronic Health Record Documentation by Paying for What Matters for Patients, Quality, and ResearchA Patient-Centered Approach to Writing Ambulatory Visit Notes in the Cures Act EraSubjective and objective burden on providers from a multicenter app-based study of patients with cirrhosis and caregiversRethinking the Difficult Patient: Formative Qualitative Study Using Participatory Theater to Improve Physician-Patient Communication in RheumatologyComputer clinical decision support that automates personalized clinical care: a challenging but needed healthcare delivery strategyOn-Call Junior Neurosurgery Residents Spend 9 hours of Their On-Call Shift Actively Using the Electronic Health RecordMedical Student and Trainee Notes in the Electronic Health Record EraEffects of the electronic health record on job satisfaction of academic pediatric facultyEvolving Needs of Critical Care Trainees during the COVID-19 Pandemic: A Qualitative StudyIt’s time to change our documentation philosophy: writing better neurology notes without the burnoutPhysician Note Composition Patterns and Time on the EHR Across Specialty Types: a National, Cross-sectional StudyCharacteristics and Challenges of Clinical Documentation in Self-Organized Fast-Paced Medical WorkVirtuosic craft or clerical labour: the rise of the electronic health record and challenges to physicians’ professional identity (1950–2022)Usability of human-computer interaction in neonatal careDisappearing Help Text: Implementing a Note-Based Tool for In-Line Clinical Decision Support and Note Bloat ReductionElectronic Health Record Work Demands for Gastroenterology and Hepatology Providers: A Prospective Use Analysis and Survey StudyOpportunity loss: care team job satisfaction and urgent care, emergency department, and hospital costs for patients with cardiovascular diseaseTranslating ethnographic data into knowledge, skills, and attitude statements for medical scribes: a modified Delphi approachLeadership Diversity and Development in the Nation’s Cancer CentersProfessional Behavior and Value Erosion: A Qualitative Study of Physicians and the Electronic Health RecordEfficiency and Safety of Electronic Health Records in Switzerland—A Comparative Analysis of 2 Commercial Systems in HospitalsEmotions and the Systematization of Connective LaborA qualitative investigation into clinical documentation: why do clinicians document the way they do?The doctor and his functions, the proposal of the clinical assistantEl médico y sus funciones, la propuesta del asistente clínicoNovel Note Templates to Enhance Signal and Reduce Noise in Medical Documentation: a Prospective Improvement Study (Preprint)Engaging End-Users in Electronic Health Record (EHR) Updates: Social Workers’ Opinions on Integrating a Psychosocial Acuity Scale at a Large Urban Pediatric HospitalFrequency and Prediction of Burnout Among Physicians Who Completed Palliative Care Fellowship Training - A 10 Year SurveyRevisiting Provider Communication to Support Team Cohesiveness: Implications for Practice, Provider Burnout, and Technology Application in Primary Care SettingsElectronic Health Records, Medical Practice Problems, and Physician DistressSocial Determinants of Health and After-Hours Electronic Health Record Documentation: A National Survey of US PhysiciansAssociation between state-level malpractice environment and clinician electronic health record (EHR) timeMedical Documentation Burden Among US Office-Based Physicians in 2019The Benefits and Challenges of Employment for Working Professionals Diagnosed with Mental IllnessDrivers of Burnout Among Critical Care ProvidersEarly Changes in Billing and Notes After Evaluation and Management Guideline ChangeNate C. Apathy, PhD, Allison J. Hare, BS, Sarah Fendrich, BA, and Dori A. Cross, PhDDepartment-focused electronic health record thrive training25 × 5 Symposium to Reduce Documentation Burden: Report-out and Call for ActionRecommendations for effective documentation in regional anesthesia: an expert panel Delphi consensus projectAdvancing physician wellness, engagement and excellence in a mental health setting: a Canadian perspectiveAssessing the impact of the COVID-19 pandemic on clinician ambulatory electronic health record useArtificial Intelligence in TelemedicineThe Physician’s View: Healthcare Digital Transformation Priorities and ChallengesHands-Free Electronic Documentation in Emergency Care Work Through Smart GlassesPreferences in Oncology History Documentation Styles Among Clinical PractitionersChanges in Burnout Among Oncology Physician Assistants Between 2015 and 2019Comparing International Experiences With Electronic Health Records Among Emergency Medicine Physicians in the United States and Norway: Semistructured Interview StudySynthesizing Dimensions of Digital Maturity in Hospitals: Systematic ReviewThe 21st Century Cures Act and Multiuser Electronic Health Record Access: Potential Pitfalls of Information ReleaseFindings and Guidelines on Provider Technology, Fatigue, and Well-being: Scoping ReviewRecommendations for Better Adoption of Medical Photography as a Clinical ToolEvaluating the Impact of a Point-of-Care Cardiometabolic Clinical Decision Support Tool on Clinical Efficiency Using Electronic Health Record Audit Log Data: Algorithm Development and ValidationInformatics in Undergraduate Medical Education: Analysis of Competency Frameworks and Practices Across North AmericaExamining Mental Workload Relating to Digital Health Technologies in Health Care: Systematic ReviewDevelopment of An Electronic Referral Proforma from Paramedics to General Practitioners: A Delphi StudyWhat Oncologists Want: Identifying Challenges and Preferences on Diagnosis Data Entry to Reduce EHR-Induced Burden and Improve Clinical Data QualityUne overdose de technologie informatique de la santé : notes depuis la dystopie américaineImproving the perception of physician compassion, communication skills, and professionalism in the outpatient clinicBurnout in cliniciansBurnout and intention to leave among care workers in residential care homes in Hong Kong: Technology acceptance as a moderatorHealth management via telemedicine: Learning from the COVID-19 experienceA National Survey of EMR Usability: Comparisons between medical and nursing professions in the hospital and primary care sectors in Australia and FinlandEvaluating Electronic Health Record Limitations and Time Expenditure in a German Medical CenterStress and Burnout Related to Electronic Health Record Use among Healthcare Providers during the COVID-19 Pandemic in Saudi Arabia: A Preliminary National Randomized SurveySITUATION AWARENESSElectronic Health Record Reform: An Alternative Response to Physician BurnoutAnalysing EHR navigation patterns and digital workflows among physicians during ICU pre-roundsA Retrospective Analysis Demonstrates That a Failure to Document Key Comorbid Diseases in the Anesthesia Preoperative Evaluation Associates With Increased Length of Stay and MortalityA qualitative study of provider burnout: do medical scribes hinder or help?Open notes sounds great, but will a provider’s documentation change? An exploratory study of the effect of open notes on oncology documentationThe association between perceived electronic health record usability and professional burnout among US nursesLength and Redundancy of Outpatient Progress Notes Across a Decade at an Academic Medical CenterTrust-Based Partnerships Are Essential — and Achievable — in Health Care Service2020 American Heart Association and American College of Cardiology Consensus Conference on Professionalism and Ethics: A Consensus Conference ReportFactors associated with nurse well-being in relation to electronic health record use: A systematic review2020 American Heart Association and American College of Cardiology Consensus Conference on Professionalism and Ethics: A Consensus Conference ReportNational Trends in Daily Ambulatory Electronic Health Record Use by OtolaryngologistsImproved Medical Student Engagement with EHR Documentation following the 2018 Centers for Medicare and Medicaid Billing ChangesNovel Nonproprietary Measures of Ambulatory Electronic Health Record Use Associated with Physician Work ExhaustionPediatric Orthopaedic Surgeon Time Utilization in Clinic: A Pilot StudyQuality & safety in the literature: May 2021Building the evidence-base to reduce electronic health record–related clinician burdenMisdiagnosis: Burnout, moral injury, and implications for the electronic health recordReducing electronic health record-related burnout in providers through a personalized efficiency improvement programElectronic health records and clinician burnout: A story of three erasThe burden of the digital environment: a systematic review on organization-directed workplace interventions to mitigate physician burnoutImpact of a problem-oriented view on clinical data retrievalA systematic review of contributing factors of and solutions to electronic health record–related impacts on physician well-beingAn interview study with medical scribes on how their work may alleviate clinician burnout through delegated health IT tasksExploring the relationship between electronic health records and provider burnout: A systematic reviewAssociations of physician burnout with organizational electronic health record support and after-hours chartingEHR “SWAT” teams: a physician engagement initiative to improve Electronic Health Record (EHR) experiences and mitigate possible causes of EHR-related burnoutClinician Burnout Associated With Sex, Clinician Type, Work Culture, and Use of Electronic Health RecordsInterventions to Prevent and Treat Burnout in Obstetrics/Gynaecology: A Scoping ReviewThe Electronic Health Record in Ophthalmology: Usability Evaluation Tools for Health Care ProfessionalsEnhancing practice efficiencyElectronic Medical Record Documentation and Provider BurnoutNurse Motivation, Engagement and Well-Being before an Electronic Medical Record System Implementation: A Mixed Methods StudyDoctors documenting: an ethnographic and informatics approach to understanding attending physician documentation in the pediatric emergency departmentAssessment of Electronic Health Record Use Between US and Non-US Health SystemsQuantifying Electronic Health Record Data: A Potential Risk for Cognitive OverloadArtificial Intelligence in TelemedicineThe ageing anaesthetist: lessons from the North American experienceElectronic health record usage among nurse practitioners, physician assistants, and junior residentsPhysician experiences of screen-level features in a prominent electronic health record: Design recommendations from a qualitative studyEthical Challenges of Artificial Intelligence in Health Care: A Narrative ReviewApplying A/B Testing to Clinical Decision Support: Rapid Randomized Controlled TrialsUsability of Electronic Health Record–Generated Discharge Summaries: Heuristic EvaluationFrustration With Technology and its Relation to Emotional Exhaustion Among Health Care Workers: Cross-sectional Observational StudyUsing a New Model of Electronic Health Record Training to Reduce Physician Burnout: A Plan for ActionDoes Mental Health Care Integration Affect Primary Care Clinician Burnout? Results from a Longitudinal Veterans Affairs SurveyA critical exploration of professional jurisdictions and role boundaries in inter-professional end-of-life care in the communityBeyond validation: getting health apps into clinical practiceRethinking the electronic health record through the quadruple aim: time to align its value with the health systemHow Physicians Spend Their Work Time: an Ecological Momentary AssessmentSurgery Residents Spend Nearly 8 Months of Their 5-Year Training on the Electronic Health Record (EHR)Distractions During Patient Handoff: The Application-Based Messaging Volume on General Surgery InternsPolicy Statement on Clinical Informatics Fellowships and the Future of Informatics-Driven MedicineElectronic Consultation Systems: Impact on Pediatric Orthopaedic CareComputerised clinical decision support systems and absolute improvements in care: meta-analysis of controlled clinical trialsInter-generational Effects of Technology: Why Millennial Physicians May Be Less at Risk for Burnout Than Baby BoomersElectronic Health Record Optimization and Clinician Well-Being: A Potential Roadmap Toward ActionInformation Management in the Emergency DepartmentCharacterizing outpatient problem list completeness and duplications in the electronic health recordDeveloping Health Care Organizations That Pursue Learning and Exploration of Diagnostic Excellence: An Action PlanPractice And Policy Reset Post-COVID-19: Reversion, Transition, Or Transformation?Biomedical Data Science and Informatics Challenges to Implementing Pharmacogenomics with Electronic Health RecordsFrequency of Burnout Among Palliative Care Physicians Participating in a Continuing Medical Education CourseElectronic Health Record Use among Ophthalmology Residents while on CallNurse workarounds in the electronic health record: An integrative reviewDeveloping and Sustaining an Effective and Resilient Oncology Careforce: Opportunities for ActionDesigning, Conducting, and Reporting Clinical Decision Support Studies: Recommendations and Call to ActionKensaku Kawamoto, MD, PhD, MHS and Clement J. McDonald, MDAssociation of Electronic Health Record Use With Physician Fatigue and EfficiencyMaking surgery safer in an increasingly digital world: the internet—friend or foe?An Experience of Electronic Health Records Implementation in a Mexican RegionAddressing burnout in clinical pharmacy: What can we learn from other health care disciplines?It's time to bring human factors to primary care policy and practiceBurnout and Self Care for Palliative Care PractitionersThe Agenda for the Next Generation of Health Care Information TechnologyA systematic review of the impact of health information technology on nurses’ timeEvaluation of Electronic Health Record Implementation in an Academic Oculoplastics PracticeQuality & safety in the literature: May 2020Clinical Documentation as End-User ProgrammingNephrology Fellows’ and Program Directors’ Perceptions of Hospital Rounds in the United StatesLetting a Good Crisis Go to WasteElectronic health records and burnout: Time spent on the electronic health record after hours and message volume associated with exhaustion but not with cynicism among primary care cliniciansHave you got the time? Challenges using vendor electronic health record metrics of provider efficiencyWellness for the Future: Cultural and Systems‐based Challenges and SolutionsImpact of Artificial Intelligence on the Healthcare IndustryAssessment of Electronic Health Record Search Patterns and Practices by Practitioners in a Large Integrated Health Care SystemAssociation of the Meaningful Use Electronic Health Record Incentive Program With Health Information Technology Venture Capital FundingThe Future of Cancer Care in the United States—Overcoming Workforce Capacity LimitationsThe Association Between Perceived Electronic Health Record Usability and Professional Burnout Among US PhysiciansNext generation telemedicine platforms to screen and triageLate adopters of the electronic health record should move nowPhysician Time Spent Using the Electronic Health Record During Outpatient Encounters A Descriptive StudyJ. Marc Overhage, MD, PhD and David McCallie Jr., MDPhysician Stress and BurnoutElectronic Health Records: Origination, Adoption, and ProgressionPublic Health Informatics in the Larger Context of Biomedical and Health InformaticsChanging the SystemDesign for effective care collaborationClinician Cognition and Artificial Intelligence in MedicineQueensland Digital Health Clinical Charter: a clinical consensus statement on priorities for digital health in hospitals Preferred Medium of Receiving Diagnostic News Depending on Patients’ Perception of Their Health Status (Healthy or Sick) Perceived Electronic Health Record Usability as a Predictor of Task Load and Burnout Among US Physicians: Mediation AnalysisToward Better Understanding of Task Difficulty during Physicians’ Interaction with Electronic Health Record System (EHRs)Physicians’ gender and their use of electronic health records: findings from a mixed-methods usability studyTwo algorithms for the reorganisation of the problem list by organ systemMerits, features, and desiderata to be considered when developing electronic health records with embedded clinical decision support systems in Palestinian hospitals: a consensus studySetting our sights on the right target: how addressing physician burnout may be a solution for improved patient experiencePhysician BurnoutTime Requirements of Paper-Based Clinical Workflows and After-Hours Documentation in a Multispecialty Academic Ophthalmology PracticeSix habits of highly successful health information technology: powerful strategies for design and implementationProtecting healing relationships in the age of electronic health records: report from an international conferenceHidden health IT hazards: a qualitative analysis of clinically meaningful documentation discrepancies at transfer out of the pediatric intensive care unitHRS White Paper on interoperability of data from cardiac implantable electronic devices (CIEDs)A resident’s perspective on postgraduate medical education in the United States and United KingdomAssociation of Electronic Health Record Design and Use Factors With Clinician Stress and BurnoutDevelopment and Validation of a Deep Learning Algorithm for Mortality Prediction in Selecting Patients With Dementia for Earlier Palliative Care InterventionsAvoiding burnout: A gastroenterologist's toolboxElectronic health record (EHR) training program identifies a new tool to quantify the EHR time burden and improves providers’ perceived control over their workload in the EHRService innovation is urgent in healthcareIt’s Time to Wikify Clinical DocumentationA Qualitative Study of Primary Care Providers’ Experiences with the Veterans Choice ProgramThe Rise of Documentation and the Destruction ofModern MedicineThe ReplyWhat Is Needed Now to Improve Cardiovascular Clinical Registries in the FutureOrganizational Factors Affecting Physician Well-BeingData-Driven Scheduling for Improving Patient Efficiency in Ophthalmology ClinicsPhysician Burnout in the Electronic Health Record EraMukesh Kapoor, MDPhysician Burnout in the Electronic Health Record EraDonald E. Girard, MDTechnology is Sometimes a “Double-edged Sword”Can informatics innovation help mitigate clinician burnout?Looking Behind the Curtain: Identifying Factors Contributing to Changes on Care Outcomes During a Large Commercial EHR ImplementationDevelopment and validation of a rheumatologist satisfaction with practice scaleGetting Rid of Stupid StuffUse of Medical Scribes to Reduce Documentation BurdenTwo Decades Since To Err Is Human : An Assessment Of Progress And Emerging Priorities In Patient SafetyBold Proposed Rule for the 2019 Medicare Physician Fee Schedule: Can Physicians Afford to Abandon Documentation Burdens?Scott Manaker, MD, PhD and M. Douglas Leahy, MDThe Electronic Medical Record: An Epic Challenge for CliniciansReplyPhysician Burnout: Causes, Consequences, and (?) CuresElectronic Health Records: Where to Go From Here? 3 July 2018Volume 169, Issue 1Page: 50-51KeywordsComputersDisclosureElectronic medical recordsHealth careHealth economicsHealth information technologyMotivationPatient advocacyPatientsSystematic reviews ePublished: 8 May 2018 Issue Published: 3 July 2018 Copyright & PermissionsCopyright © 2018 by American College of Physicians. All Rights Reserved.PDF downloadLoading ...

Referência(s)