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Domain Identification Through Sentiment Analysis

2018; Springer Nature; Linguagem: Inglês

10.1007/978-3-319-94649-8_33

2194-5357

R. S. Martins, José João Almeida, Pedro Rangel Henriques, Paulo Nováis,

Advanced Text Analysis Techniques

When dealing with chatbots, domain identification is an important feature to adapt the interactions between user and computer in order to increase the reliability of the communication and, consequently, the audience and decrease its rejection avoiding misunderstandings. In order to adapt to different domains, the writing style will be different for the same author. For example, the same person in the role of a student writes to his professor in a different style than he does for his brother. This article presents a process that uses sentiment analysis to identify the average emotional profile of the communication scenario where the conversation is done. Using Natural Language Processing and Machine Learning techniques, it was possible to obtain an index of 96.21% of correct classifications in the identification of where these communications have occurred only analysing the emotional profile of these texts.