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Critical Factors that Impact Process Management Implementation Strategies: A Case Study of a Government Agency

2018; Springer Science+Business Media; Linguagem: Inglês

10.1007/978-3-319-98349-3_3

1611-3349

Renato Neder, Paulo Augusto Ramalho de Souza, Olivan da Silva Rabêlo, Elisandra Marisa Zambra, Cristiano Maciél, Rodrigo Bandeira-de- Mello, Samara Vaz da Cunha Trejan, Alexandre Martins dos Anjos,

ERP Systems Implementation and Impact

Process management used as a managerial strategy can allow organizations to improve performance. Hence the need to understand the factors that may cause interference when adopting this strategy in an organization. Based on academic literature, a research tool was developed contemplating six critical factors that potentially impact the implementation of Process Management strategies. The research was divided into two phases: the first phase confirmed the conceptual model by means of 141 observations obtained from the State Audit Court of the state of Mato Grosso (Tribunal de Contas do Mato Grosso - TCE-MT); the second phase conducted an analysis of structural equations using the partial least squares regression method. The results reveal that Governance, Performance and People factors positively impact the process-oriented organizational culture of the TCE-MT.