Portal de Periódicos da CAPES

Testing the readiness of an organisational culture profile to a TQM implementation

2019; Emerald Publishing Limited; Volume: 31; Issue: 3 Linguagem: Inglês

10.1108/tqm-01-2018-0002

1754-274X

Tibor Tenji, Andrea Foley,

Organizational Leadership and Management Strategies

Purpose The purpose of this paper is to apply an existing theoretical model of organisational culture contextualised for total quality management (TQM) as a means of assessing the readiness for implementing TQM in the workplace. The “Amalgamated Model” is a hybrid that encapsulates organisational culture traits and their relative contribution as indictors of effective TQM implementation. Design/methodology/approach A questionnaire that would test the theoretical model was devised and administered to a sample population in a production facility located in Central Europe, Organisation X. Findings A profile of the organisation was derived which revealed the strengths and weaknesses of the organisation in relation to the cultural traits of the theoretical model. Research limitations/implications The research population comprised management/supervisory staff only and thus provides a partial view of Organisation X. Practical implications For practitioners, particularly those who specialise in quality management, the practical implications of this research are twofold: first, it provides insights into aspects of organisational culture and TQM implementation; and second, it demonstrates how a theoretical framework may be applied in the workplace to assess readiness for TQM implementation. Originality/value This research contributes to the subject area body of knowledge by applying a recent theoretical model to assess readiness for implementing TQM.