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Enough Waiting for the Cable Guy—Estimating Arrival Times for Service Vehicle Routing

2019; Institute for Operations Research and the Management Sciences; Volume: 53; Issue: 3 Linguagem: Inglês

1526-5447

Marlin W. Ulmer, Barrett W. Thomas,

Urban and Freight Transport Logistics

Service providers dispatch vehicles to provide technical services or deliver goods. In many cases, customers must be present when the provider arrives, and customers are given an estimated time for...