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A introdução de tecnologias a favor da eficiência em operações logísticas: um estudo de caso no setor de serviços

2019; Serviço Nacional de Aprendizagem Comercial; Volume: 9; Issue: 3 Linguagem: Inglês

10.22279/navus.2019.v9n3.p55-68.819

2237-4558

Pedro Vieira Souza Santos,

Business and Management Studies

The increasing use of technologies in business environments, such as support to operations, is notorious. In addition, the use of technological tools, especially in logistics and its management, is considered one of the most efficient ways of improving the business. Thus, in order for logistic activities to be carried out, the use of technologies may favor the primary objective of this area. In view of this scenario, the purpose of this paper was to analyze the impact of the introduction of technologies in logistic operations in a service company located in Pernambuco, comparing the evolution of the sector prior and after the use of the technological apparatus in its routines. As a result, it is clear that the program has fulfilled its objective of improving the operations of the logistics sector of the company, bringing a more realistic approach to the day by day routines of the department, and also facilitating decision making process by local management.