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How Teams Can Develop Resilience: A Play-Oriented Approach to Foster Resilience Capabilities

2019; Academy of Management; Volume: 2019; Issue: 1 Linguagem: Inglês

10.5465/ambpp.2019.10683abstract

2376-7197

Stephanie Duchek, Silke Geithner, Tatjana Kalwa,

Supply Chain Resilience and Risk Management

Teams operate in increasingly uncertain and dynamic environments and are often confronted with challenging situations and adverse events. To successfully overcome such situations, teams need to develop resilience capabilities. However, until now, there has been only scant research on team-resilience capabilities and opportunities for their promotion. This study aims to narrow this research gap by focusing on the development of specific team-resilience capabilities. In detail, it explores how LEGO® Serious Play® as a game-oriented training approach can promote resilience capabilities. To answer this, we use a qualitative research approach with an experimental character in the university context. We formed three groups of student teams that had to work on the same case study, but each received a different type of LEGO® Serious Play® training (team building, team building and resilience, no training/only subsequent reflection). For data collection, we video recorded the teamwork and used several questionnaires. Our analyses show that training focused on team building and resilience achieves the best results in regard to group dynamics and resilience behavior. This indicates that purposefully designed training with LEGO® Serious Play® has the potential to develop team-resilience capabilities.