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Structuring a Multicriteria Model to Optimize the Profitability of a Clinical Laboratory

2019; Springer Nature; Linguagem: Inglês

10.1007/978-3-030-31362-3_6

2194-5357

João Ricardo Nogueira Capistrano, Plácido Rogério Pinheiro, Jorcelan Gonçalves da Silva Júnior, Plínio de Sousa Nogueira,

Multi-Criteria Decision Making

Optimizing the profitability of a business is a challenge that involves considering multiple internal and external variables to organizations. Based on a multi-criteria approach, this study aims to propose a model that allows the ordering of significant factors to optimize the profitability of a clinical laboratory. In methodological terms, this study was conducted in two phases. The first phase sought to develop a brainstorming and cognitive mapping in a clinical laboratory located in Acarau, Ceara. The second phase included multi-criteria analysis, based on the MACBETH methodology, from surveys answered by twenty laboratory managers in Ceara state. By employing the M-MACBETH software to analyze data, satisfactory results were obtained as regards the profitability optimization model of laboratories. Therefore, this study concludes that the computational results were promising.