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Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article

2019; Emerald Publishing Limited; Volume: 75; Issue: 1 Linguagem: Inglês

10.1108/tr-06-2019-0258

1759-8451

Dimitrios Buhalis,

Sharing Economy and Platforms

Purpose Technology revolutionises the tourism industry and determines the strategy and competitiveness of tourism organisations and destinations. This paper aims to explore the transformational and disruptive nature of technology for tourism. Design/methodology/approach This paper is based on systematic research. Findings Technology innovations bring the entire range of stakeholders together in tourism service ecosystems. Technology-empowered tourism experiences increasingly support travellers to co-create value throughout all stages of travel. Ambient Intelligence (AmI) Tourism (2020-future) is driven by a range of disruptive technologies. Inevitably smart environments transform industry structures, processes and practices, having disruptive impacts for service innovation, strategy, management, marketing and competitiveness of everybody involved. Originality/value The paper synthesises developments in technology for tourism and proposes a future perspective.