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A Brief History of Chatbots

2019; Destech Publications; Issue: aicae Linguagem: Inglês

10.12783/dtcse/aicae2019/31439

2475-8841

Tomáš Zemčík,

AI in Service Interactions

Unquestionably, we come across conversational algorithms or chatbots more and more frequently, in increasingly everyday situations; while buying a flight ticket, or clothes from an e-shop for example. This study presents a brief history of chatbots as a topic that is necessary for understanding this phenomenon, its externalities, paradoxes, and future prospects. Chatbots, as an expanded and practically deployed AI, have their recognisable history and logical development structure, which are summed up in the following article. The article presents the logical structure of development on selected programs from Eliza to Tay and Xiaoice chatbots.