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Willingness to pay for economy class seat selection: From a Chinese air consumer perspective

2020; Elsevier BV; Volume: 37; Linguagem: Inglês

10.1016/j.rtbm.2020.100486

2210-5409

Yanfeng Zhou, Ting Zhang, Yujun Mo, Guang Huang,

Transportation Planning and Optimization

Airline ancillary services play an increasingly important role in the airline industry. Ancillary revenues account for more than 40% of the total revenue for airlines like Spirit, VivaAerobus, and Frontier (Sorensen, 2018, p.5). However, current academic research has addressed this practical topic on only a limited scale. Almost no research has focused on the ancillary services of the Chinese aviation market. It is likely that in the future, China will outdistance the United States as the world's largest aviation market, indicating the importance of the Chinese market. Accordingly, this article focuses on one of the airline ancillary services, namely, paying extra to choose economy class seats. A mixed-methods approach (combining individual interviews and an online survey) was used to explore factors influencing Chinese air consumers' willingness to pay for economy class seat selection (ECSS). Our findings show that both intrinsic cues (e.g., length of trip, seat comfort and convenience) and extrinsic cues (e.g., payment and consumption situations) have a significant impact on Chinese airline consumers' willingness to pay for ECSS. The results of this research could contribute to enhancing the current ancillary services literature, uncovering insights about Chinese airline consumers and providing implications to the marketing of airline ancillary services.