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Workplace violence types in family health, offenders, reactions, and problems experienced

2020; Associação Brasileira de Enfermagem; Volume: 73; Issue: suppl 1 Linguagem: Inglês

10.1590/0034-7167-2019-0055

1984-0446

Isabel Cristina Saboia Sturbelle, Daiane Dal Pai, Juliana Petri Tavares, Letícia de Lima Trindade, Carmem Lúcia Colomé Beck, Vittória Zarpelão de Matos,

Intimate Partner and Family Violence

ABSTRACT Objective: to identify the types of violence that affect the health team in Family Health Units, their offenders, reactions and problems experienced by workers. Method: a cross-sectional, concurrent mixed-type research. The Survey Questionnaire Workplace Violence in the Health Sector was applied to 106 workers from Family Health Units. Of these, 18 answered the semi-structured interview. Results: verbal aggression (65.1%), bullying (14.2%), racial discrimination (10.4%), physical assault (8.5%) and sexual harassment (4.7%) were prevalent. Patients were the main perpetrators of verbal aggression (79.4%) and bullying (46.7%). Workers responded by telling co-workers and reporting to the boss. Victims remained over-alert, vigilant and tense, relating exposure to violence to absenteeism and the desire to leave the profession. Conclusion: verbal aggression is the most common violence with negative impact on workers’ health and work performed.