Capítulo de livro

Turkcell (A): How to Respond to Digital Disruption?

2020; Springer International Publishing; Linguagem: Inglês

10.1007/978-3-030-48950-2_28

ISSN

2662-2874

Autores

Tawfik Jelassi, Francisco J. Martínez–López,

Tópico(s)

ICT Impact and Policies

Resumo

5 April 2015. Kaan Terzioglu, Turkcell’s CEO, was in a pensive mood on his fifth day on the job. He had just received his first WhatsApp call, which highlighted the challenge his company—Turkey’s largest mobile communications provider—was facing from over-the-top (OTT) service providers. Of Turkcell’s 35 million mobile subscribers, 10 million were WhatsApp users.

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