Portal de Periódicos da CAPES

Product Brand Loyalty and Purchase Decision

2020; Volume: 3; Issue: 3 Linguagem: Inglês

10.31580/ijer.v3i3.1504

2663-7588

Muhammad Naeem, Abdul Sami,

Customer Service Quality and Loyalty

The present study was an examination of the relationship between product brand loyalty and purchase decision of automotive customers. The study focused on comparative analysis of two famous brands of automobile i-e Honda City and Toyota Corolla Xli and the various effects of product brand loyalty on purchase decision of automotive customers. A cross sectional quantitative research design was employed in the research study. In today’s competitive business world, now most of the marketers and manufacturers of various brands have encountered with multiple variables through which they can not only influence the purchase decision of their customers but also secure their buying preferences. The variables that are used and relevant to this study are product brand loyalty, perceived quality, price, and purchase decision. During examination of the relationship between these variables, study investigated that there is a positive association between product brand loyalty, product perceived quality, price and purchase decision.