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Total Quality Management and Business Excellence

2020; Volume: 10; Issue: 12 Linguagem: Inglês

10.6007/ijarbss/v10-i12/8367

2308-3816

Muayad Alhih, Abdul Malek Bin A. Tambi, Yusnita Yusof,

Organizational Leadership and Management Strategies

All companies around the world aim to reach excellence in their work. Thus, successful companies keep following scientific and technological advancement to improve their business. Thus, new notions must be presented, mainly through vast companies that usually have been inactive and vulnerable to international competition, and are located in states of constant transition. Moreover, companies have to adopt an effective management system that can enhance the company and carry it to sustainability. A system takes into account the quality and stakeholder’s satisfaction. Total quality management (TQM) is deemed as a strategic procedure permitting the accomplishment of business excellence (BE). The authors conducted a research on 354 Palestinian companies, by using a questionnaire filled by the managers, to exploring the relationship between TQM and business excellence through employing the structural equation modeling utilizing a statistical package of smart PLS. Findings demonstrate a positive linkage between applying the fundamentals of TQM and business excellence. This result indicates that the execution of TQM principles in a company will improve the performance of the company and increase the ability to excellence their business.