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Assessment of Quality of Passenger Transportation in the City of Volzhsky in Conformity with the Requirements of the Social Standard

2021; Volume: 18; Issue: 5 Linguagem: Inglês

10.30932/1992-3252-2020-18-122-139

1992-3252

G. A. Chernova, M. V. Velikanova, V. A. Kokshilov,

Urban Transport Systems Analysis

The article considers organisation of transportation services for passengers with public transport followed by their quality assessment in conformity with the requirements of the social standard. The objective of the article is to determine quality of passenger transportation by a municipal passenger enterprise with buses of large and medium capacity and by individual entrepreneurs carrying out transportation with minibuses. The article uses reporting materials on transportation of passengers by municipal and private carriers. To achieve the purpose, quality indicators of passenger transportation by public transport were calculated using the methodology of the social standard approved by the Ministry of Transport of the Russian Federation. The number of points for each indicator defined by the social standard for municipal carriers and individual entrepreneurs is determined, the results of relevant calculations are presented. The analysis of quality of passenger transportation services provided by municipal and private carriers was carried out. The quantitative characteristics of quality indicators values made it possible to determine the current state of passenger transportation services, identify shortcomings and make a forecast for improving quality of services. To improve quality of passenger transportation services, measures were proposed for bodies responsible for transportation and carriers.