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Social Media Content Marketing Strategy for Higher Education: A Case Study Approach

2021; Springer Nature; Linguagem: Inglês

10.1007/978-981-33-4183-8_39

2190-3026

Jorge Esparteiro Garcia, Joana Seixas Pereira, Álvaro Cairrão,

Digital Communication and Language

Companies and brands are increasingly using social media networks as one of the main channels of disseminating products and services, due to the exponential growth that these platforms have had in the last few years. Universities and Higher Education Institutions are also using the contents published on social networks as a way of advertising the institution itself and its training offer. Content marketing for social media has increasingly become one of the most used strategies by companies and brands to increase engagement and attract new followers on their social networks. The main goal of this paper is to develop a content marketing strategy for School of Business Sciences (ESCE) of Polytechnic Institute of Viana do Castelo's social networks as Facebook and Instagram that can generate an increase in the school's awareness and followingly increase the number of new students. This study also aims to create greater identification of students with ESCE, to improve the engagement of its social networks with their followers and to get more interaction from users who do not usually interact with ESCE's social network profiles. Subsequently, content marketing strategy was developed, and it analyzed the results obtained with the statistical analysis of ESCE's social network profile. With the results obtained with this study, it was concluded that the application of a social media content marketing strategy for a higher education school had very positive results, on increasing the engagement in social networks by the followers of ESCES's social networks.