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Co-designing with Senior Citizens: A Systematic Literature Review

2021; Springer Science+Business Media; Linguagem: Inglês

10.1007/978-3-030-78108-8_5

1611-3349

Sónia Machado, Liliana Vale Costa, Óscar Mealha,

Persona Design and Applications

The past few years have seen an increasing dependence on the use of Information and Communication Technologies and never had the design of age-friendly technologies been so important as nowadays, given the ageing population. Indeed, most of the software development projects designed for senior citizens rely on the designers’ assumptions of the users’ cognitive models, presenting the risk of falling into stereotypes and leading to products that end up not being used, which reinforces the need to involve older adults in the co-design process. This review of studies published in the last six years in the Scopus, Web of Science, and Google Scholar databases aims to understand the effectiveness of the application of co-design techniques in senior citizens. One hundred and forty-six eligible articles from a sample of 534 met inclusion criteria. Focus groups, Questionnaires, Low-fidelity/Paper Prototyping; Scenario-building, and Cultural Probes have been the most used techniques applied in this age segment. A set of recommendations was formulated such as the need to explain the technological terms prior to creative activities, involving the creation of technological artifacts and devoting time to create a sense of trust with the participants.