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Self-service Technology Behavioral Intention: Indonesian Air Passengers

2021; Atlantis Press; Linguagem: Inglês

10.2991/aebmr.k.210831.080

2731-7854

Echo Perdana Kusumah, Ratih Huriyati, Heny Hendrayati,

Consumer Retail Behavior Studies

This research aims to better understand air travelers' expectations concerning the dimensions of rapid travel options.The analysis proposed an adaptive model that incorporates the advantages of self-check-in kiosk, perceived ease of use and perceived usefulness, passenger attitude, and behavioral intentions.An online survey study was carried out in Indonesia using purposive surveys, and there are a total of 600 valid answers.All hypotheses are acknowledged and verified by empirical results.Travelers do not automatically establish optimistic expectations or prefer to take advantage of an auto check kiosk because the facility is easy to use.Their mindset and expectations are defined by their belief that self-checking advantages are useful.While experienced passengers do not see using self-checking kiosks as an obstacle, it has been found that the perceived usefulness effect has a substantial influence on passengers 'attitudes.