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HRI Evaluation of a Healthcare Service Robot

2012; Springer Science+Business Media; Linguagem: Inglês

10.1007/978-3-642-34103-8_18

1611-3349

I-Han Kuo, Chandimal Jayawardena, Elizabeth Broadbent, Rebecca Stafford, Bruce A. MacDonald,

AI in Service Interactions

This paper presents the evaluation of a healthcare service robot system with vital signs measurement and medication reminders. The design followed the methodology proposed in [7]. This study is a first step to evaluate the methodology by measuring the effectiveness of the interaction patterns designed. The results show that the interaction design patterns could be validated and improved. One can easily reuse these patterns for another service application. This indicates the usefulness of the methodology in: (a) fostering research and development for creating interactive service robots; and (b) helping HRI designers further improve robots’ interactivity, for perceiving and expressing interaction/social cues. Overall, the robot system performed robustly for about six hours every day for over two weeks. Videos of the users’ approaching behaviours (use cases) were also analysed for future improvements on robot’s interactivity to engage potential users in a public space.