Portal de Periódicos da CAPES

Informal In-Game Help Practices in Massive Multiplayer Online Games

2015; Springer Science+Business Media; Linguagem: Inglês

10.1007/978-3-319-15168-7_27

1611-3349

Paul Okopny, Ilya Musabirov, Daniel Alexandrov,

Digital Marketing and Social Media

In this paper we explore helping behavior of support agents and regular players in browser-based MMORTS/RPG Castlot. Using chat logs from 12 servers, we analyzed differences between support agents and regular players. We have found that the major in-game verbal help is being provided by players and not by support agents. We have also found that support agents’ helping behavior drops dramatically as a server ages, while regular players preserve helping practice, that is mostly transferred from public to guild chat channels.