Portal de Periódicos da CAPES

UNDERSTANDING MOBILE GOVERNMENT SUCCESS IN AN ARAB COUNTRY: FINDINGS FROM A QUALITATIVE STUDY

2018; Linguagem: Inglês

10.48009/2_iis_2018_185-198

2331-3838

Islamic Finance and Banking Studies

Research about end-user acceptance of information systems and electronic government has long been a popular topic in information system.Unlike previous studies which focused mainly on e-government based on a quantitative approach in investigating what influences individuals to use and continue using electronic government, this study focuses on mobile government in a developing Arab country.It uses a qualitative approach based on the information success model of Delone and Mclean (2003) and a modification of Rouibah et al. (2015).This study is part of a large project that aims to develop an Electronic Government Success Model (EGSM).Open-ended interviews were conducted with a diverse sample of 81 individuals in Kuwait composed of students, employees, job seekers and retired people.Results revealed that factors of the model of Rouibah et al. (2015) influence the use and continuous use of mobile government in terms of quality attributes (information, system, and service), perceived value, and perceived satisfaction.In addition, new factors were identified to influence mobile government, including trust factors (trust in e-government gate, trust in internet technology, propensity to trust, and trust in public government institutions), risk perceptions (security and financial risk, privacy risk perceptions, time risk perception), attractiveness of the alternative, lack of awareness and design esthetic.These findings have the implication of advancing mobile government acceptance and research to pursue a validation of the new model using a quantitative approach.