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Transaction Cost Analysis: Past, Present, and Future Applications

1997; SAGE Publishing; Volume: 61; Issue: 4 Linguagem: Inglês

10.2307/1252085

1547-7185

Aric Rindfleisch, Jan B. Heide,

Customer Service Quality and Loyalty

Over the past decade, transaction cost analysis (TCA) has received considerable attention in the marketing literature. Marketing scholars have made important contributions in extending and refining TCA's original conceptual framework. The authors provide a synthesis and integration of recent contributions to TCA by both marketers and scholars in related disciplines, an evaluation of recent critiques of TCA, and an agenda for further research on TCA.