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Kowloon‐Canton Railway on track for knowledge

2008; Emerald Publishing Limited; Volume: 16; Issue: 4 Linguagem: Inglês

10.1108/09670730810878475

1758-7166

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Purpose This paper aims to highlights the importance of knowledge management in modern organizations. Design/methodology/approach Presents a systematic approach to knowledge auditing at Hong Kong‐based Kowloon‐Canton Railway Corporation. Findings Contends that many knowledge‐management schemes fail because the companies themselves lack a systematic approach to knowledge auditing. Highlights the importance of analyzing knowledge‐management needs, strengths, weaknesses, opportunities, threats and risks. Practical implications Highlights the importance of management creating an environment to promulgate, motivate and encourage employees to collaborate and share knowledge. Originality/value Argues that people are the most efficient carriers of knowledge where knowledge is highly tacit and difficult to codify. As a result, the organization can put effort into areas such as increasing the willingness of the employees to share information related to their job. This can be done through an incentive scheme.