Evaluation of a Workplace Bullying Cognitive Rehearsal Program in a Hospital Setting
2011; Slack Incorporated (United States); Volume: 42; Issue: 9 Linguagem: Inglês
10.3928/00220124-20110823-45
ISSN1938-2472
AutoresSharon J. Stagg, Daniel J. Sheridan, Ruth Ann Jones, Karen Gabel Speroni,
Tópico(s)Occupational Health and Safety Research
ResumoCNE ActivityEvaluation of a Workplace Bullying Cognitive Rehearsal Program in a Hospital Setting Sharon J. Stagg, DNP, MS, MPH, RN, , , DNP, MS, MPH, RN Daniel Sheridan, PhD, RN, FAAN, , , PhD, RN, FAAN Ruth Ann Jones, EdD, MSN, RN, NEA-BC, , and , EdD, MSN, RN, NEA-BC Karen Gabel Speroni, PhD, MHSA, BSN, RN, , PhD, MHSA, BSN, RN Sharon J. Stagg, DNP, MS, MPH, RN , Daniel Sheridan, PhD, RN, FAAN , Ruth Ann Jones, EdD, MSN, RN, NEA-BC , and Karen Gabel Speroni, PhD, MHSA, BSN, RN Published Online:August 23, 2011https://doi.org/10.3928/00220124-20110823-45Cited by:7PDFView Full Text ToolsAdd to favoritesDownload CitationsTrack Citations ShareShare onFacebookTwitterLinkedInRedditEmail SectionsMoreAbstractWorkplace bullying is a serious problem faced by nurses nationally. This study was conducted to determine the frequency of workplace bullying and evaluate the effectiveness of a training program on cognitive rehearsal of responses to common bullying behaviors. This program to increase staff nurses' knowledge of management of workplace bullying consisted of three components: pilot survey testing, a piloted Internet-based survey administered to the medical and surgical nurses, and a 2-hour cognitive rehearsal training program on management of workplace bullying. The results showed that 80% of the nurses surveyed had experienced workplace bullying over the previous year. After the training program, nurses' knowledge of workplace bullying management significantly increased. Additionally, nurses were significantly more likely to report that they had observed bullying and had bullied others. Further, nurses felt more adequately prepared to handle workplace bullying. Results of the research support the provision of a workplace bullying management program for nurses and the need for a specific policy on workplace bullying.Center for American Nurses. (2008). Lateral violence and bullying in the workplace. Retrieved from www.mc.vanderbilt.edu/root/pdfs/nursing/center_lateral_violence_and_bullying_position_statement_from_center_for_american_nurses.pdf Google ScholarCognitive Behavioral Therapy Techniques. (2011). Intelligent life on the web. Retrieved from www.buzzle.com/articles/cognitive-behavioral-therapy-cbt-techniques.html Google ScholarFox S., Stallworth L. (2006). How effective is an apology in resolving workplace bullying disputes?Dispute Resolution Journal, 61(2), 54–63. Google ScholarGrenyer B., Ilkiw-Lavalle O., Biro P., Middleby-Clements J., Comninos A., Coleman M. (2004). Safer at work: Development and evaluation of an aggression and violence minimization program. Australian and New Zealand Journal of Psychiatry, 38, 804–810.10.1080/j.1440-1614.2004.01465.x Crossref MedlineGoogle ScholarGriffin M. (2004). Teaching cognitive rehearsal as a shield for lateral violence: An intervention for newly licensed nurses. The Journal of Continuing Education in Nursing, 35(6), 257–263. LinkGoogle ScholarHutchinson M., Wilkes L., Vickers M., Jackson D. (2008). The development and validation of a bullying inventory for the nursing workplace. Nurse Researcher, 15(2), 19–29. Crossref MedlineGoogle ScholarJohnson S. (2009). International perspectives on workplace bullying among nurses: A review. International Nursing Review, 56, 34–40.10.1111/j.1466-7657.2008.00679.x Crossref MedlineGoogle ScholarLatham C., Hogan M., Ringl K. (2008). Nurses supporting nurses: Creating a mentoring program for staff nurses to improve the workforce environment. Nursing Administration Quarterly, 32(1), 27–39. Crossref MedlineGoogle ScholarOostrom J., Van Mierlo H. (2008). An evaluation of an aggression management training program to cope with workplace violence in the healthcare sector. Research in Nursing & Health, 31, 320–328.10.1002/nur.20260 Crossref MedlineGoogle ScholarOppermann S. (2008). Workplace bullying: Psychological violence? Retrieved from www.fedsmith.com/article/1780/workplace-bullying-psychological-violence.html Google ScholarRubin A. (2007). Statistics for evidence-based practice and evaluation. Belmont, CA: Thomson Brooks/Cole. Google ScholarStagg S., Sheridan D. (2010). Effectiveness of bullying and violence prevention programs: A systematic review. AAOHN Journal, 58(10), 419–424.10.3928/08910162-20100916-02 Crossref MedlineGoogle ScholarVessey J., Demarco R., Gaffney D., Budin W. (2009). Bullying of staff registered nurses in the workplace: A preliminary study for developing personal and organizational strategies for the transformation of hostile to healthy workplace environments. Journal of Professional Nursing, 25(5), 299–306.10.1016/profnurs.2009.01.022 Crossref MedlineGoogle ScholarWorkplace Bullying Institute-Zogby International. (2007). U.S. workplace bullying survey: September, 2007. Retrieved from www.workplacebullying.org/docs/WBIsurvey2007.pdf Google ScholarWorkplace Bullying Institute-Zogby International. (2010). 2010 U.S. workplace bullying survey. Retrieved from www.workplacebullying.org/research/2010NatlSurvey/2010_Survey_Flyer.pdf Google ScholarCenter for American Nurses. (2008). Lateral violence and bullying in the workplace. Retrieved from www.mc.vanderbilt.edu/root/pdfs/nursing/center_lateral_violence_and_bullying_position_statement_from_center_for_american_nurses.pdf Google ScholarCognitive Behavioral Therapy Techniques. (2011). Intelligent life on the web. Retrieved from www.buzzle.com/articles/cognitive-behavioral-therapy-cbt-techniques.html Google ScholarFox S., Stallworth L. (2006). How effective is an apology in resolving workplace bullying disputes?Dispute Resolution Journal, 61(2), 54–63. Google ScholarGrenyer B., Ilkiw-Lavalle O., Biro P., Middleby-Clements J., Comninos A., Coleman M. (2004). Safer at work: Development and evaluation of an aggression and violence minimization program. Australian and New Zealand Journal of Psychiatry, 38, 804–810.10.1080/j.1440-1614.2004.01465.x Crossref MedlineGoogle ScholarGriffin M. (2004). Teaching cognitive rehearsal as a shield for lateral violence: An intervention for newly licensed nurses. The Journal of Continuing Education in Nursing, 35(6), 257–263. LinkGoogle ScholarHutchinson M., Wilkes L., Vickers M., Jackson D. (2008). The development and validation of a bullying inventory for the nursing workplace. Nurse Researcher, 15(2), 19–29. Crossref MedlineGoogle ScholarJohnson S. (2009). International perspectives on workplace bullying among nurses: A review. International Nursing Review, 56, 34–40.10.1111/j.1466-7657.2008.00679.x Crossref MedlineGoogle ScholarLatham C., Hogan M., Ringl K. (2008). Nurses supporting nurses: Creating a mentoring program for staff nurses to improve the workforce environment. Nursing Administration Quarterly, 32(1), 27–39. Crossref MedlineGoogle ScholarOostrom J., Van Mierlo H. (2008). An evaluation of an aggression management training program to cope with workplace violence in the healthcare sector. Research in Nursing & Health, 31, 320–328.10.1002/nur.20260 Crossref MedlineGoogle ScholarOppermann S. (2008). Workplace bullying: Psychological violence? Retrieved from www.fedsmith.com/article/1780/workplace-bullying-psychological-violence.html Google ScholarRubin A. (2007). Statistics for evidence-based practice and evaluation. Belmont, CA: Thomson Brooks/Cole. Google ScholarStagg S., Sheridan D. (2010). Effectiveness of bullying and violence prevention programs: A systematic review. AAOHN Journal, 58(10), 419–424.10.3928/08910162-20100916-02 Crossref MedlineGoogle ScholarVessey J., Demarco R., Gaffney D., Budin W. (2009). Bullying of staff registered nurses in the workplace: A preliminary study for developing personal and organizational strategies for the transformation of hostile to healthy workplace environments. Journal of Professional Nursing, 25(5), 299–306.10.1016/profnurs.2009.01.022 Crossref MedlineGoogle ScholarWorkplace Bullying Institute-Zogby International. (2007). U.S. workplace bullying survey: September, 2007. Retrieved from www.workplacebullying.org/docs/WBIsurvey2007.pdf Google ScholarWorkplace Bullying Institute-Zogby International. (2010). 2010 U.S. workplace bullying survey. Retrieved from www.workplacebullying.org/research/2010NatlSurvey/2010_Survey_Flyer.pdf Google Scholar Previous article Next article FiguresReferencesRelatedDetailsCited by Gianakos A, Freischlag J, Mercurio A, Haring R, LaPorte D, Mulcahey M, Cannada L and Kennedy J (2022) Bullying, Discrimination, Harassment, Sexual Harassment, and the Fear of Retaliation During Surgical Residency Training: A Systematic Review, World Journal of Surgery, 10.1007/s00268-021-06432-6 Somani R, Muntaner C, Hillan E, Velonis A and Smith P (2021) A Systematic Review: Effectiveness of Interventions to De-escalate Workplace Violence against Nurses in Healthcare Settings, Safety and Health at Work, 10.1016/j.shaw.2021.04.004, 12:3, (289-295), Online publication date: 1-Sep-2021. Olsen J, Aschenbrenner A, Merkel R, Pehler S, Sargent L and Sperstad R (2020) A Mixed-Methods Systematic Review of Interventions to Address Incivility in Nursing, Journal of Nursing Education, 59:6, (319-326), Online publication date: 1-Jun-2020.Clark C and Gorton K (2019) Cognitive Rehearsal, HeartMath, and Simulation: An Intervention to Build Resilience and Address Incivility, Journal of Nursing Education, 58:12, (690-697), Online publication date: 1-Dec-2019. Gillen P, Sinclair M, Kernohan W, Begley C and Luyben A (2017) Interventions for prevention of bullying in the workplace, Cochrane Database of Systematic Reviews, 10.1002/14651858.CD009778.pub2, 2017:1 Griffin M and Clark C (2014) Revisiting Cognitive Rehearsal as an Intervention Against Incivility and Lateral Violence in Nursing: 10 Years Later, The Journal of Continuing Education in Nursing, 45:12, (535-542), Online publication date: 1-Dec-2014.Dahlby M and Herrick L (2014) Evaluating an Educational Intervention on Lateral Violence, The Journal of Continuing Education in Nursing, 45:8, (344-350), Online publication date: 1-Aug-2014. Request Permissions InformationCopyright 2011, SLACK IncorporatedPDF downloadAddress correspondence to Sharon J. Stagg, DNP, MS, MPH, RN, 505 Byrn Street, Cambridge, MD 21613. E-mail: [email protected]org.Dr. Stagg is Nurse Practitioner, Shore Works/Occupational Health Services, Shore Health System, Cambridge, Maryland. Dr. Jones is Director, Acute Care, and Dr. Speroni is Chair, Nursing Research Council, Shore Health System, Easton, Maryland. Dr. Sheridan is Associate Professor, Johns Hopkins University, Baltimore, Maryland.The authors disclose that they have no significant financial interests in any product or class of products discussed directly or indirectly in this activity, including research support. Received1/03/11Accepted5/12/11
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