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Using evaluation to build organizational performance and learning capability: A strategy and a method

2002; Wiley; Volume: 41; Issue: 6 Linguagem: Inglês

10.1002/pfi.4140410605

1930-8272

Robert O. Brinkerhoff, Dennis Dressler,

Human Resource Development and Performance Evaluation

Performance ImprovementVolume 41, Issue 6 p. 14-21 Article Using evaluation to build organizational performance and learning capability: A strategy and a method Robert O. Brinkerhoff, Robert O. Brinkerhoff brinkerhoff@wmich.edu Robert O. Brinkerhoff, EdD, is a principal consultant at Triad, and an internationally recognized expert in training effectiveness and evaluation. He has provided consultation to dozens of major companies and organizations in the United States and around the world. Rob is co-developer with Dennis Dressler of High Impact Learning Systems®. Rob's clients include Anheuser-Busch, Anglo-American Corporation (Johannesburg), the Federal Aviation Administration, Compaq, Canadian Tire, EDS Corp., QUALCOMM, the U.S. Postal Service, and the World Bank. Author of numerous books on evaluation and training, his most recent is High-Impact Learning: Strategies for Leveraging Business Results from Training (Perseus Publishing), co-authored with Anne Apking, also a principal consultant at Triad. He earned a doctorate at the University of Virginia in program evaluation and is currently a professor of counseling psychology at Western Michigan University, where he coordinates graduate programs in human resource development. Rob's background includes experiences as an officer in the U.S. Navy, a carpenter, a charter-boat mate in the West Indies, a grocery salesman in Puerto Rico, and a factory grunt in Birmingham, England where he saw the original Beatles. He lives in pleasant havoc with an understanding wife and several unruly teenage daughters and dogs in Richland, Michigan.Search for more papers by this authorDennis Dressler, Dennis Dressler dennisd@triadperform.com Dennis Dressler, a principal consultant with Triad, serves a regional and national client base in the areas of training effectiveness and evaluation. Dennis is the developer of the Train Smart® Performance System and co-developer with Dr. Robert Brinkerhoff of High Impact Learning Systems®, an approach for creating high-impact, business-linked training initiatives. Dennis's clients include Anheuser-Busch, Cisco Systems, Inc., Pharmacia & Upjohn, Inc., The World Bank, Kellogg Company, Haworth, Inc., Allied Signal, and Sun Microsystems. Dennis has authored several human resource development articles and a book entitled Productivity Measurement: A Guide for Managers and Evaluators (Sage, 1990) with Dr. Robert Brinkerhoff. Dennis's educational background includes bachelor's and master's degrees from Concordia University. He has also completed doctoral studies in Human Resource Development at Western Michigan University. Dennis spends his free time biking with his wife Nancy, gardening, and reading. Living in Kalamazoo, Michigan, he is fortunate to live near the Lake Michigan shoreline where walking the beach and watching sunsets are great, especially in the summer months. His investment in his community includes volunteering for Habitat for Humanity. His three grown children provide a never-ending stream of new ideas, places to visit, and career transitions to observe.Search for more papers by this author Robert O. Brinkerhoff, Robert O. Brinkerhoff brinkerhoff@wmich.edu Robert O. Brinkerhoff, EdD, is a principal consultant at Triad, and an internationally recognized expert in training effectiveness and evaluation. He has provided consultation to dozens of major companies and organizations in the United States and around the world. Rob is co-developer with Dennis Dressler of High Impact Learning Systems®. Rob's clients include Anheuser-Busch, Anglo-American Corporation (Johannesburg), the Federal Aviation Administration, Compaq, Canadian Tire, EDS Corp., QUALCOMM, the U.S. Postal Service, and the World Bank. Author of numerous books on evaluation and training, his most recent is High-Impact Learning: Strategies for Leveraging Business Results from Training (Perseus Publishing), co-authored with Anne Apking, also a principal consultant at Triad. He earned a doctorate at the University of Virginia in program evaluation and is currently a professor of counseling psychology at Western Michigan University, where he coordinates graduate programs in human resource development. Rob's background includes experiences as an officer in the U.S. Navy, a carpenter, a charter-boat mate in the West Indies, a grocery salesman in Puerto Rico, and a factory grunt in Birmingham, England where he saw the original Beatles. He lives in pleasant havoc with an understanding wife and several unruly teenage daughters and dogs in Richland, Michigan.Search for more papers by this authorDennis Dressler, Dennis Dressler dennisd@triadperform.com Dennis Dressler, a principal consultant with Triad, serves a regional and national client base in the areas of training effectiveness and evaluation. Dennis is the developer of the Train Smart® Performance System and co-developer with Dr. Robert Brinkerhoff of High Impact Learning Systems®, an approach for creating high-impact, business-linked training initiatives. Dennis's clients include Anheuser-Busch, Cisco Systems, Inc., Pharmacia & Upjohn, Inc., The World Bank, Kellogg Company, Haworth, Inc., Allied Signal, and Sun Microsystems. Dennis has authored several human resource development articles and a book entitled Productivity Measurement: A Guide for Managers and Evaluators (Sage, 1990) with Dr. Robert Brinkerhoff. Dennis's educational background includes bachelor's and master's degrees from Concordia University. He has also completed doctoral studies in Human Resource Development at Western Michigan University. Dennis spends his free time biking with his wife Nancy, gardening, and reading. Living in Kalamazoo, Michigan, he is fortunate to live near the Lake Michigan shoreline where walking the beach and watching sunsets are great, especially in the summer months. His investment in his community includes volunteering for Habitat for Humanity. His three grown children provide a never-ending stream of new ideas, places to visit, and career transitions to observe.Search for more papers by this author First published: 08 February 2007 https://doi.org/10.1002/pfi.4140410605Citations: 7 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinkedInRedditWechat Citing Literature Volume41, Issue6July 2002Pages 14-21 RelatedInformation